The Grand at Trafalgar Square

Location was excellent. A taxi service was provided on call - 90 pounds to Heathrow. Water was available for free from dispensing machine. Staff very cordial. A members lounge was a great asset to sit and relax in peace - though no immediate access to nearby toilet.

Staff is helpful, kind and Professional. I gave this hotel a higher rating because of the staff at the front desk, the restaurant/bar and housekeeping.

Our stay in London was truly delightful, and we are grateful to the team at The Grand for making it even more memorable. The room, while compact, was impeccably clean and perfectly suited to our needs. We especially appreciated the Club Living Room, which offered a pleasant environment for meetings or remote work, along with complimentary tea and coffee. The staff were exceptionally friendly and accommodating. Special thanks to Cameron, who assisted us during check-in and provided helpful information about the hotel and nearby attractions. Her warm welcome was especially appreciated after our long train journey from Edinburgh. We experienced a minor issue in our room due to an accident on our part. Nalin and the team were incredibly understanding and resolved the situation promptly and professionally, ensuring that our holiday was not affected in any way. Their support and reassurance meant a great deal to us. Additionally, Salman was very helpful during check-out and ensured our transportation to the airport went smoothly. Overall, it was a wonderful experience. I would highly recommend this hotel to others and would certainly choose to stay at The Grand again on a future visit to London.

The location is perfect—right in the center, with most attractions (Regent Street, Oxford Street, Piccadilly Circus, Big Ben, etc.) within walking distance. The staff is very helpful, and check-in/out is quick and easy. Rooms are quiet, with comfortable beds, a tea kettle, coffee machine, and ironing facilities. Though compact, the space is adequate, and drinking water is available on each floor. For valuables, the front desk provides secure storage since rooms lack safes. شوێنی هۆتێلەکە زۆر ستراتیژییە، ژوورەکان پاکوتەمیزن، کتلی و مەکینەی قاوەو ئوتو لەناو ژوورکەدا هەیە، بەرادی ئاو لە هەموو نهۆمێکدایە و بەگشتی هوتێلێکی باشە بەڵام وەک هەموو شتێکی لەندەن گرانە

Location is wonderful. Room is not big though I found it comfy. I didn't need to stay in the room during the day, was coming to sleep only, spent the whole day at business event. There is a lounge room in the hotel - this is great place where you can work and have coffe or tea (cost included in the rate). I called it "Cigar Room", but smoking is not allowed (which is good). I was given charge adapter at fromt desk for my European electrical devices. Returned on my check out. Very helpful. They charge 100 GBP deposit at check in. I received it back at my account the next day after check out.